Refund policy

2) Refund and Exchange Policy
Our goal at Limpido Trade is for you to be completely satisfied with your purchase. If there's any problem with the product you received, we're here to help.
Last updated: July 2026
Return window
You can request a return or exchange within 14 days of the delivery date, provided the product is:
In its original condition, unused and unopened (for oils and fluids)
In its original packaging with all accessories
Accompanied by the purchase invoice or proof of order
Non-returnable products
For safety and quality reasons, the following products cannot be returned or exchanged once opened or used:
Oils and fluids (engine oil, transmission fluid, coolant, brake fluid) once the container has been opened
Filters and spark plugs once fitted or used
Special-order products sourced specifically at the customer's request
Damaged or incorrect products
If you receive a damaged product or one different from what you ordered, contact us immediately within 48 hours of delivery with photos of the product. We will exchange it or refund it in full, free of charge and at no additional cost to you.
How to request a return
Contact us by phone or email, quoting your order number and the reason for the return
Our team will review the request and respond within 48 business hours
If approved, we will arrange collection of the product from you or agree the nearest drop-off point
Once the product has been inspected and confirmed to meet the conditions, the refund or exchange will be completed within 5 to 10 business days
Refund method
Refunds are issued using the same payment method as the original order. For cash on delivery orders, the refund method is agreed with the customer (bank transfer or e-wallet).
Warranty
Genuine products from the brands we carry (such as Eurol, NGK, Bosch, MANN, Mahle, Brembo, Liqui Moly) are covered by the manufacturer's warranty against manufacturing defects, in line with each company's policy.
Contact us
Phone: 01002038948
Email: info@limpidotrade.com
Address: 46 Zaker Hussein St., 7th District, Nasr City, Cairo, Egypt